QWERTY is good, unless you’re dealing with banks

This is what the keyboard on my phone looks like.  It is very efficient and easy to use, and I like it.  The only time I have an issue is calling into services that require the entry of account names or passwords using an older type of phone, one where the #2 key has ABC, #3 has DEF and so on…

Calling a financial institution tonight proved to be difficult, as it took several attempts to get past the initial call responder before being put on hold for an operator.  I was told that if I could enter my account name, then I will be routed to a customer service representative faster than not knowing it.  Alternatively, I could enter my social security number.  No thanks…